FAQ
1. Are your candles truly all-natural?
- Absolutely! Our candles are crafted from 100% pure soy wax and contain no artificial additives, synthetic fragrances, or harmful chemicals.
2. What makes JAVI Candle Co. unique?
- Our signature candles are hand-poured in small batches in our Santa Barbara studio, ensuring exceptional quality and attention to detail. Each candle features a crackling wooden wick that creates a cozy, fireplace-like ambiance you won't find in ordinary candles.
3. Are your candles free from harmful chemicals?
- Yes! We're committed to your health and wellbeing. Our candles contain no paraffin, phthalates, lead, or other toxic substances commonly found in mass-produced candles.
4. How long can I expect my candle to burn?
- Our candles provide a generous 20-30 hour burn time, depending on the size and fragrance. For maximum enjoyment, we recommend shorter burning sessions at a time.
5. Do you offer custom candles for special occasions?
- We love creating custom experiences! We offer personalization options for weddings, corporate gifts, and special events. Contact us at support@javicandleco.com for details on custom scents, packaging, and bulk orders.
6. How eco-friendly are your products?
- Sustainability is at our core! We use renewable soy wax, biodegradable packaging materials, and recyclable containers. Even our shipping materials are selected with environmental impact in mind.
7. Do you ship internationally?
- Yes! We're delighted to ship our candles worldwide. International shipping costs and delivery times vary by destination. Please note that any import duties or taxes are the responsibility of the recipient.
8. What is your return policy?
- While we don't currently offer returns or refunds, we stand behind our quality. If you've placed an order by mistake, please contact us immediately at support@javicandleco.com so we can help resolve the situation.
9. Is there a minimum order for free shipping?
- We offer complimentary domestic shipping on all orders of $95 or more. It's our way of thanking you for your support!
10. Are your candles safe around pets and children?
- Our candles are made with pet and family-friendly ingredients. However, as with any open flame, always keep burning candles within sight, away from flammable objects, pets, and children. Never leave a burning candle unattended.
11. How should I care for my candle to get the most out of it?
- For the best experience, trim your wooden wick to 1/8" before each lighting. Allow the wax to melt completely across the top during the first burn to prevent tunneling. Keep away from drafts for an even burn.
12. What scent options do you offer?
- We offer a curated collection of signature scents inspired by the California coast and natural elements. From soothing vanilla to invigorating sea breeze, each fragrance is crafted to create a specific mood and atmosphere in your space.
13. Are your fragrances natural?
- We use a premium blend of essential oils and phthalate-free fragrance oils that meet the highest safety standards. This combination allows us to create complex, long-lasting scents while maintaining our commitment to health and sustainability.
14. Do you offer wholesale opportunities?
- Yes! We partner with select boutiques and retailers who share our values. For wholesale inquiries, please contact us at support@javicandleco.com with details about your business.
15. How can I stay updated on new releases and special offers?
- Join our mailing list for exclusive access to new scent launches, limited editions, and special promotions. Follow us on Instagram @JAVICandleCo for behind-the-scenes content and inspiration.